Refund Policy

1. Overview

GeniusLux sells digital content that is delivered instantly: credits are added to your balance the moment your payment succeeds, and each generation consumes those credits immediately to call AI models on your behalf. This policy explains when a refund is available.

2. Credit purchases

• Unused credits. If you have not spent any of the credits from a purchase, you can request a full refund within 14 days of purchase.
• Partially used credits. Once credits are spent, that portion is non-refundable because the underlying AI compute has already been paid to model providers.
• Failed generations. If a generation fails because of a bug on our side, we re-credit the exact amount consumed. Contact us if the auto-refund did not fire.

3. Subscriptions

• You can cancel a subscription at any time from your dashboard. Cancellation stops the next renewal; you keep access and any remaining monthly credits until the end of the current paid period.
• Partial months are not pro-rated after the first billing period.
• For the very first payment on a new subscription, the EU withdrawal right below applies.

4. EU right of withdrawal for digital content

If you are a consumer in the EU, EEA or UK, you normally have 14 days to withdraw from a distance contract (Directive 2011/83/EU). For digital content delivered without a physical medium — like GeniusLux credits and subscriptions — this right is lost once performance has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal.

At checkout, you are asked to confirm that you want immediate access to the service and that you understand this waives the 14-day withdrawal right for any credits or subscription time that has already been used. If you have not started using the service, you can still withdraw within 14 days for a full refund by emailing hello@geniusluxai.app.

5. Duplicate or unauthorised charges

If you notice a duplicate charge, a charge you did not make, or a charge that looks wrong, contact us within 60 days and we will investigate with Stripe and refund any error in full.

6. How to request a refund

Email hello@geniusluxai.app from the address on your GeniusLux account with:

• the date and amount of the payment;
• the reason for the request;
• your Stripe receipt or invoice number (if available).

Approved refunds are returned to the original card in euros, usually within 5–10 business days depending on your bank.

7. Statutory rights

Nothing in this policy affects the mandatory consumer rights you have under the law of your country of residence in the EU.